Oh no! That can definitely be frustrating. Our Customer Success team is happy to help with any questions that you might have, so send them a note at contact@upfort.com or use the chat feature on our main page. You can also give us a ring at 1-800-418-8593 (North America) or +44 (808) 164-8559 (Europe).
We are available Monday through Friday between 1am - 6pm PST (except holidays).
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