If you’re working with our Support team to troubleshoot an issue, they may ask you to share screenshots of your Console or Network tabs.
For both the Console and Network tabs, first right-click in the background of the web page you’re on and click Inspect. This should open a new panel in your browser.
Console Logs:
Go to the top of that panel and click on the Console tab.
Chrome:
Firefox:
Edge:
If you’re troubleshooting an issue, you may need to then refresh the page and try the same behavior again. This should generate text inside that Console tab. For example, if you’re troubleshooting a login error, you may need to refresh the login page and try logging in again to get relevant errors to appear.
Once you get the same behavior or error you’re troubleshooting, take a screenshot of your whole window, including that Console tab, and share that with your support representative.
Network Logs:
Go to the top of that same panel and click on the Network tab.
Chrome:
Depending on the size of your window, you may need to first click the “>>” button to see the Network option:
Firefox:
Edge:
For Chrome and Edge users, check the box labeled “Preserve log”:
For Firefox users, click the Settings icon on the right-hand side and check the “Persist Logs” option:
As above in the Console tab instructions, you may need to then refresh the page and try the same behavior again to get the relevant error. This should generate text inside that Network tab.
Once you get the same behavior or error you’re troubleshooting, right-click on the text entries being generated in the Network tab and click “Save all as HAR with content.” Firefox will instead say, “Save All As HAR.”
This will download a file with the relevant data. Once that’s finished, please share that HAR file with your support representative.