If you have 2 Factor Authentication set up, Upfort will ask for a code when you log in to your Training Portal.
If Upfort asks for a code you cannot find, first check the authenticator app you used when setting up 2FA. If you no longer have access to that app, or you never finished setup, contact your organization’s Upfort account administrator and ask them to reset 2FA for your account.
Your administrator can follow How to Reset a User’s 2-Factor Authentication. If you cannot reach an administrator, contact Upfort support.
After the reset, refresh your browser, sign in again, and follow the prompts to set up your authenticator app.
Can’t access your authenticator code?
